Support

FAQ

Introduction

What does DigDash mean ?

DigDash is a frankenword of Digital and Dashboard.

What is DigDash's product name ?

DigDash Enterprise

To which product category does DigDash Enterprise belong to ?

DigDash Enterprise is primarily a decision support tool. It improves business performance management by providing dynamic dashboards to users.

It is a real-time data visualization tool rather than a static reporting tool(paper). It allows interactive data navigation by the user.

What is DigDash Enterprise for?

DigDash Enterprise is a tool for creating dynamic “full-web” reports and dashboards. They are searchable on many types of electronic devices, including mobile phones. DigDash Enterprise manages structured (databases, tables …) and unstructured data (databases, texts …).

I already have a decision-making system, do I need DigDash Enterprise?

DigDash Enterprise is very often used as a complement to existing decision-making systems. Indeed, it can recover the data structuring and the security set up in multiple universes (SAP/Business Objects, an IBM/Cognos framework, Oracle/Hyperion Cube…)

DigDash Enterprise brings new functionalities in terms of data exploration on the Web or on a mobile device.

Does DigDash Enterprise integrate ETL functions?

DigDash Enterprise lets you join and modify data sources so that they can be analyzed together.

What is DigDash Enterprise's sales model?

DigDash Enterprise can be purchased in a perpetual license or in SaaS model. The solution is then hosted on an external server.

How do you read a DigDash Enterprise dashboard on your mobile?

DigDash Enterprise is available on mobile by simply connecting to the web application. You have nothing to install, it is automatically included in the solution.

Function – Product

Who is DigDash Enterprise for?

DigDash Enterprise is aimed at all companies (SME’s and key accounts) that need simple and intuitive reports and dashboards.

What are the benefits of DigDash Enterprise?

DigDash Enterprise allows you to visualize and analyze the company key performance indicators to control your strategy. Compatible with your existing installation, its deployment and handling are done very quickly.

What technology is DigDash Enterprise developed with?

DigDash Enterprise is developed 100% in JAVA for the data engine part. The Visualization part is based on W3C standards (HTML/AJAX).

Is DigDash 100% code master of DigDash Enterprise?

DigDash has developed this software for over six years and is 100% proprietary.

Why all DigDash Enterprise modules are not web?

The Information Portfolio Administration Console is a JAVA application. It is deployed on the client computer through an Internet browser (Java Web Start Technology) which facilitates installation. It is thus close to the design of a client application which allows the user to find a controlled environment regardless of the operating system (Windows, Mac, Linux).

Can an end-user of DigDash Enteprise create his own dashboard?

Yes, depending on the rights assigned in the application, an end-user of DigDash Enterprise can create his dashboard or simply consult it. DigDash Enterprise includes a feature, natural language query, that allows an end user to create new graphs by asking the data model.

Platform

WOn which platforms can DigDash Enterprise function?

DigDash Enterprise can function on Windows, Unix, Aix…because of the J2EE server (Tomcat is provided with the product).

On which types of web servers can DigDash Enterprise function?

DigDash Enterprise supports many web servers. You need to connect it to the J2EE server (Supported web servers: Microsoft IIS, Apache HTTPD…)

Does DigDash Enterprise use the In-Memory technology?

DigDash Enterprise stocks data “In-Memory” to provide faster processing.

At what frequency are the data models updated?

The data update is a setting in DigDash Enterprise. Depending on the need, it could be done every day, every 10 minutes or even live.

Which navigators are supported by DigDash Enterprise?

DigDash Enterprise’s dashboards can be consulted on various browsers: Internet Explorer (from IE8), Opera, Chrome, Safari. DigDash Enterprise equally adapts to mobile device’s navigators (iPhone, iPad, Android, BlackBerry, and Windows Mobile).

On the client’s device, do we need to install extensions/plug-ins?

No, DigDash Enterprise uses an “O plug-in” approach.

On the client’s device, do we have to use Flash?

No, DigDash Enterprise uses an “O plug-in” approach. We simply use the websites’ capabilities.

Can the DigDash Enterprise dashboards be consulted off-line?

Yes, DigDash Enterprise allows visualizing data while being off-line by recuperating the stored graphs in the hidden navigator. Navigating through your data remains possible even off-line.

The dashboard conception

How are DigDash Enterprise’s dashboards built?

DigDash Enterprise’s dashboards are built by dragging and dropping data flows on a dashboard page.

Can we export dashboards?

Each visualization is exportable in PDF, PPT or Excel format.

Can I create my own maps with DigDash Enterprise?

DigDash Enterprise uses its own and optimized maps. We put to your disposition an integration tool allowing the creation of specific maps.

Does DigDash Enterprise integrate maps?

Yes, DigDash Enterprise integrates maps that are completely available in the product.

What are the publication functions included in DigDash Enterprise?

DigDash Enterprise allows the refreshment and the publication of dashboards by email, on a website.

Can we automatize document generation in DigDash Enterprise?

Yes, DigDash Enterprise allows the exportation and the automatized generation of documents (PowerPoint…).

Does DigDash Enterprise allow sending alert SMS?

As for emails, DigDash Enterprise allows the creation of SMS alerts.

Can we insert external information into a DigDash Enterprise dashboard?

Yes, DigDash Enterprise allows the insertion of URL, text, and images links…

Data source integration

On what type of data source can DigDash Enterprise connect to?

DigDash Enterprise can connect to any type of data source: structured and non-structured.

What is structured and non-structured data?

Structured data is provided from databases, data warehouses, OLAP cubes, BI reports, Excel, CSV, HTML files.
Unstructured data is text documents, websites, emails or RSS feeds.

Does DigDash offer an integrated database?

DigDash Enterprise does not depend on an external database to function. For performance reasons, the data used in the dashboards are stocked in data cubes owned by DigDash.

What are the “flat” data sources that can be used by DigDash Enterprise?

DigDash supports numerous “flat” data sources: Excel, CSV, HTML….

Can DigDash Enterprise cross different data sources?

DigDash Enterprise offers a source blender that allows a heterogeneous data crossing and a multi-source analysis.

What are the databases supported by DIgDash Enterprise?

DigDash natively proposes a JDBC connection that allows recuperating data from databases of type: PostgreSQL, MySQL, ODBC, Oracle, DB2, QSL Server, DBS (AS400), Sybase.

How to integrate DigDash into an already existing decision-making system?

DigDash Enterprise can integrate itself to various types of existing information systems and can recuperate data from numerous sources (Cognos, Business Objects….)

Can you connect to an SAP production system?

DigDash Enterprise can connect to the SAP system at multiple levels: either on the underlying database or on a SAP/BW cube.

How to connect to SAP/ Business Objects?

DigDash Enterprise natively allows recuperating data from Business Objects whilst maintaining data safety.

How to connect to IBM Cognos?

DigDash Enterprise natively allows recuperating data from Cognos whilst maintaining data safety.

How to connect to Microsoft Analytics Services?

DigDash Enterprise natively allows recuperating data from cubes using MDX language.

How to connect my data if the connector does not exist on DigDash Enterprise?

DIgDash has put in place a methodology and tools allowing to create connectors according to the user ’s needs.

Is DigDash Enterprise adapted to a multi-lingual use?

DigDash Enterprise proposes a centralized system allowing the unitary or global translation of metadata. They are registered into a file (.properties) that a translator can use to add the translations in the necessary languages.

Can DigDash Enterprise connect to directory services?

DigDash Enterprise can connect to different directory services within the company: LDAP, Active Directory…

Can DigDash Enterprise connect to an SSO?

DigDash Enterprise can recuperate data from an SSO of type NTLM, Kerberos…

The dashboard utilization

Can we simulate with DIgDash Enterprise?

Yes, we can simulate by creating calculated variables using parameters that the user can adapt in his/her dashboard in order to analyze the variables’ impact on other indicators (“What if Analysis”).

What are DigDash Enterprise’s functionalities allowing a simplified data analysis?

DigDash Enterprise integrates an automatic or manual hierarchical system allowing to explore data in Drill/Down. Moreover, advanced filters allow a closer analysis.

Does DigDash Enterprise offer collaborative functions?

DigDash Enterprise allows commenting on the dashboards’ graphs. The comments can be displayed on the dashboard or linked to the concerned graph. Adding comments can be allowed to everyone or limited to some users.

Are DigDash Enterprise’s dashboards accessible on mobile devices?

DigDash Enterprise is natively oriented towards nomad populations and functions for all mobile devices or tablets (J2ME, Android, BlackBerry, Windows Mobile, iPhone, iPad…).

Do I need to recreate the web configuration in order to visualize the dashboards on a mobile device?

No, DigDash Enterprise integrates a device library and then allows to generate adapted flow to the support and consultation tools: web, phones, tablets…

HOW TO

CONTACT US FOR ASSISTANCE

The main objective of the support is to assist you in configuring and using DigDash Enterprise. If you have any trouble, don’t hesitate to contact us. We will get back as soon as we can.