Because the deployment of a dashboard solution is a large-scale project, DigDash accompanies each of its customers over the long term with a single objective: to guarantee the success of their project.
CUSTOMER SUPPORT AT THE HEART OF OUR DNA
From the creation of dashboards to the monitoring of KPIs, through the analysis of data, it can be difficult to understand all the functionalities of a Business Intelligence tool. This is particularly the case for neophytes or non-technical profiles, who do not necessarily have the skills to exploit this type of software to its full potential.
With DigDash, your organization benefits from a real partner, permanently available to solve your technical problems, provide you with detailed documentation, but also respond to your requests for functional changes.
Our pool of experts (consulting, design, support, etc.) spread between Paris, Aix-en-Provence and Madrid provides you with advice tailored to your needs and assists you online or on site. An agility that allows us to support you through all the stages of your project.
In addition, we organize one-off interventions on technical (architecture, IS integration, performance) and functional (advanced modeling, KPI monitoring, development of dashboards and reporting) subjects.
This is how DigDash is able to establish a relationship of trust and proximity with each of its users. From the technological and functional framework to the turnkey delivery of the project, our teams are at your side and guarantee you tailor-made customer support. For more specific needs, we can also rely on the support of ESN Partners.
With DigDash, benefit from a true win-win partnership!
OUR TRAINING ON DASHBOARDS
New to DigDash Enterprise?
You have a new project and you want to put all the chances on your side to make it a success?
You have been using our dashboard solution for several years and you want to better understand the new features that have been integrated?
Do you want to master more advanced features?
Whether you are a user, analyst, administrator or even designer of dashboards or data models, DigDash trains you to exploit the full potential of your BI solution.
Every month, we organize training provided by experienced consultants. Standard or tailor-made to adapt to your specific context, face-to-face or e-learning… Choose the formula that suits you!
Contact us to receive the catalog of our dashboard training.
A CONSULTANT DEDICATED TO YOUR DASHBOARD PROJECT
To guarantee the quality of our services and compliance with good implementation practices, we provide you with a referent consultant who will be your privileged contact for any request.
DigDash Enterprise is a software in perpetual evolution: this is why your consultant is also at your side to help you master each new feature.
In addition, we offer design and ergonomics services to set up tailor-made dashboards that perfectly meet your graphic charter and user needs.
Individualized customer support that will allow you to take advantage of all the features of DigDash Enterprise and make it a real performance monitoring tool.
EFFICIENT AND RESPONSIVE CUSTOMER SUPPORT
Our customer support is at your disposal 5 days a week from 9:00 a.m. to 6:00 p.m. to respond to your ad hoc functional requests (which can be answered remotely) and to offer you solutions as soon as possible. Available in French and English, this service guarantees efficient and responsive assistance, whatever your needs.
A cell of experts, based in Paris, Aix-en-Provence and Madrid, can also be contacted during the day to benefit from more specialized assistance. In the event of a blocking incident, DigDash guarantees you an intervention on D+1 to solve the problem and allow you to continue your activity in the best conditions.
OUR CUSTOMERS TESTIFY
“We were pleasantly surprised by the availability of the teams who, throughout the project, listened to our specific needs and were able to adapt to our various requests. »
“The consulting part, and especially the relationship that is created with the teams through consulting, pleasantly surprised me. I benefit from the support of a dedicated person, who actually works for the software publisher. Our consultant gives us access to many resources for developers, managers, designers… Something that is not necessarily usual in the field. »
“DigDash gave us very personalized support. It is a French company, on a human scale, which has made the difference with other dataviz solutions held by large American groups, for example. »