The Departmental Office for People with Disabilities (MDPH) is a public interest group whose mission is to support people with disabilities and assess their needs and rights; there are 104 MDPHs located throughout the country.
Déva RADAKICHENIN, director of the MDPH Réunion, discusses the implementation of a business management tool with DigDash, in collaboration with its integrator, SAGIS.
Gain insight into business operations
Handling hundreds of requests per week and experiencing an increase in business, the MDPH in Réunion was faced with a complete lack of visibility into its data.
Struggling to develop reliable metrics and set goals, the organization decided to adopt a business management tool. SAGIS, a systems integrator with which the MDPH had maintained a partnership for several years, then recommended DigDash Enterprise.
A snapshot of the data at a given point in time
With DigDash, the MDPH in Réunion now has a real-time snapshot of its operations, with data updated daily. The ability to create interactive filters and reports allows the agency to greatly simplify the day-to-day management of cases.
Ergonomic and accessible, the platform quickly became a staple for teams, from handling requests to evaluating them, and including activity management by department heads.
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