Nearly two years ago, the Ministry of National Education acquired a new software suite for quality monitoring of operational processes.
Since the existing system did not offer an integrated reporting system, the teams then began searching for an analytical dashboard tool that could be integrated into the software suite.
But the challenges are numerous.
Beyond meeting performance expectations, the dashboard solution must address the challenge of adoption within teams: it must engage non-expert users and inspire them to create their own dashboards, in order to boost communication and the flow of information to management.
In other words: democratize BI within teams.
“Thanks to DigDash, we’ve managed to balance performance and user adoption.”
According to Anny Lavanant, national project manager for IT service governance and operations, the DigDash Enterprise solution stood out based on several criteria:
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- its performance, which is essential for accurately tracking the progress and efficiency of processes
- its attractive design and ease of use
- its many features (drill-down, big-picture view, exploration, etc.) that allow users to navigate from the big picture down to the details.
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But what made the difference was the fact that the platform can be integrated into the quality tracking software suite.
Today, users no longer distinguish between the two tools, and the quality of the reporting has even led to greater buy-in from teams regarding the use of the software suite. An unexpected benefit!
A close relationship with the DigDash teams
“On a day-to-day basis, communication is simple and friendly. You quickly realize that the teams are very responsive whenever you need them.
We also feel that they really listen to our needs and our requests for product improvements.”
